Terms & Conditions
By making a booking with Taj Prime Tours, a local family -owned Adventure Travel Company based in Agra, India, you acknowledge that you have read, understood and accepted these Terms and Conditions.
If more than one client is named on the booking, it is assumed that all clients in the group have accepted these Terms and Conditions and the client who confirmed the booking shall be considered the selected contact person for all other clients.
Upon booking a tour with Taj Prime Tours, a 30% deposit is required to secure the tour and start the necessary booking processes and ground preparations. A corresponding invoice with payment instructions will be sent to the client. The final balance is due 21 days before the tour start date. For bookings made within 21 days, the full amount must be paid. Taj Prime Tours does not accept any bank charges or credit card transaction surcharges. Any charges or fees levied by third parties or financial institutions for payment transactions are the responsibility of the client and will not be refunded or returned by Taj Prime Tours.
A booking is considered confirmed when Taj Prime Tours receives the applicable deposit from the client and the client receives written confirmation from Taj Prime Tours. The client booking the tour must be over 18 years old and agrees to provide full, complete, and accurate information as requested by Taj Prime Tours. The client confirming the booking must also guarantee that they are authorised to act on behalf of all the other clients included in the booking.
Taj Prime Tours has received all necessary consents and permissions from all clients named on the booking to allow for its completion. The information provided by the clients is complete and accurate, and the clients have been fully informed about the booking and have given their authorization for it to be made.
Our clients must obtain travel insurance from their home country with the minimum recommended medical, evacuation, and repatriation coverage to cover any travel with Taj Prime Tours. This should include personal injury and emergency medical expenses, as well as cancellation and all other expenses that may arise from loss, damage, injury, delay or inconvenience. Taj Prime Tours does not provide any insurance, and the client is responsible for obtaining their own coverage at an additional cost to the tour price. Clients should ensure their insurer is aware of the type of travel they are undertaking to ensure they are fully covered.
Our clients of Taj Prime Tours are required to be truthful when providing requested medical information upon booking their tour. It is the client's responsibility to assess their own suitability and capability to participate in the tour. It is recommended that clients consult with their physician concerning their fitness for the tour, any vaccinations or medical precautions, or any other medical concerns related to their travel with Taj Prime Tours. Taj Prime Tours does not offer medical advice. Adventure tours may involve visiting remote or less developed regions of Tanzania, where medical facilities may not meet the standards of those found in the client's home country. Taj Prime Tours does not guarantee the quality of these medical facilities or the medical treatment provided in these areas.
Taj Prime Tours will make every effort to meet the individual needs of our clients, such as dietary and accommodation requests. However, these requests do not form part of our Terms and Conditions or the contract between the client and Taj Prime Tours and we cannot be held liable for any failure to fulfill them.
• Prices: Our prices are quoted in US Dollars and Euros and are subject to change without notice.
• Surcharges: We may impose additional fees or surcharges for certain services or products. These fees are subject to change without notice.
• Taxes: Some taxes may be applicable depending on the country of origin and/or destination of the tour. These taxes may vary from country to country and must be paid prior to the tour.
The client must notify Taj Prime Tours of any complaints regarding a tour as soon as possible, so that the company may address them properly. This should be done by informing the head guide or other designated Taj Prime Tours representative. Taj Prime Tours cannot be held liable for complaints that were not brought to their attention in a timely manner. All complaints made after the completion of a tour must be submitted in writing to Taj Prime Tours within 30 days of the end of the tour.
Taj Prime Tours arranges for travel services and other services for clients to purchase as part of their Tours through Third Party Suppliers, such as accommodation providers, activity providers, airlines, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties. Taj Prime Tours takes reasonable steps to select Third Party Suppliers, but cannot control or supervise them, and thus is not liable for their acts or omissions. The travel services and other services are subject to the conditions imposed by these suppliers, which may limit or exclude liability. Furthermore, Taj Prime Tours does not warrant that Third Party Suppliers are compliant with the laws of the client's country of residence or any other jurisdiction. To the greatest extent permitted by law, Taj Prime Tours is not liable for any claims, losses, damages, costs or expenses resulting from any inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, caused by a Third Party Supplier or independent contractor.
Taj Prime Tours accepts no responsibility for any loss, damage, expenses, or claims resulting from the fault of any client, the unforeseeable or unavoidable act or omission of a third party not connected to the services that form any part of the tour, or a force majeure event. Additionally, Taj Prime Tours cannot be held liable for any loss or theft of personal belongings or effects of the client while participating in a tour. Clients should not leave any personal belongings unattended in public areas, on transportation, or anywhere else, and are responsible for their own belongings at all times. Furthermore, Taj Prime Tours is not accountable for any valuables or other items left in or on any of the services utilized by Taj Prime Tours, such as hotels, home-stays, vessels, expedition vehicles, or any other mode of transportation. In cases where any loss, death, injury, or illness is caused by the negligent acts or omissions of Taj Prime Tours or the third-party suppliers of any services which form part of the Contract, Taj Prime Tours limits its liability, if applicable, by all applicable International Conventions.
Taj Prime Tours shall not be held liable for death, bodily injury, illness, damage, delay, or other loss or detriment to persons or property, or for financial costs both direct and indirect, incurred due to circumstances beyond their control such as Acts of God, war/war-like operations, mechanical breakdowns, terrorist activities/threats, civil commotions, labor difficulties, interference by authorities, political disturbances, riots, insurrection, government restraint, fire, extreme weather, or any other unforeseen event.
The client acknowledges that while participating in a Taj Prime Tours tour, images, photos or videos may be taken by other clients, Taj Prime Tours representatives, or Guides that could include the client in part or in full. The client consents to such images, photos, and videos being taken and grants Taj Prime Tours, its affiliates, and assigns a perpetual, royalty-free, worldwide, irrevocable license to reproduce these images, photos, and videos in any medium, for any purpose (including marketing and promotions), without any compensation due to the client.
Taj Prime Tours reserves the right to modify and/or amend these Terms and Conditions at any time. All amendments will be posted on the Taj Prime Tours website and will become effective 10 days after the posting. To view the latest Terms and Conditions, clients can visit the website or request a copy from Taj Prime Tours.
Our Clients are assumed to have accepted any amendments to the Terms and Conditions 10 days after they are posted to the website. To ensure clients are aware of the most current version of the Terms and Conditions, Taj Prime Tours encourages clients to review them prior to their travels.
